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HOW FAST DO YOU SHIP?

WILL IT TAKE YOU SEVERAL DAYS TO PROCESS MY ORDER?

No - we attempt to ship the same day we receive your order!

We usually ship your order just a few hours of receiving your payment. Normally we make a delivery to the Post Office around 3:00 PM (Eastern Time) daily. Usually, if we receive your payment by 2:00 PM (Eastern Time), Monday through Friday, 9:00 AM on Saturday, your order will be in the mail that same day.

International orders are always shipped via First Class International Mail.

We always notify you by email that we have received your order and when it will be shipped. IMPORTANT: Please make sure that the email address you registered with Paypal is your current email address, AND please verify that the shipping address listed with Paypal is still your correct one.

HOW DO YOUR DVDS DIFFER FROM ORDINARY TRAVEL VIDEOS?

Our Virtual Walks, Jogs and Bike Rides are totally different from typical travel videos. The TV camera is constantly moving the viewer forward, over steps, around corners, past other people. And there is no narrator describing what you are viewing. There is no music, just the natural sounds you would hear if you were actually walking in that local. You actually do "feel" as if you are walking in the locale of the DVD.

CAN I VIEW SAMPLES ONLINE?

Yes, all of our videos have from 3 to 8 minute video samples which may be viewed online. Click here to view any of those video samples.

Remember, these videos were filmed with professional TV cameras and camera stabilization equipment and are unique. They give a totally different experience than traditional travel videos.

HOW FAST ARE THE WALKS?

ARE THEY FAST-PACED OR SLOW-PACED?

Most of our DVDs which are listed as "Virtual Walks" were recorded at 2.5 to 3 miles per hour. "Rome - la Dolce Vita!" is probably our slowest walk, recorded at a speed of about 2.3 miles per hour. Of course, when walking on your treadmill you don't have to match the recorded speed exactly - you may walk slightly faster or slower than the walk was recorded without any problems. Because many of our customers asked for faster paced walks, we have a new series of DVDs called, "Virtual Jogs" which are recorded at approximately 10 to 12 miles per hour. Our "Maine's Mt. Desert Island" DVD is the first in a series of Virtual Jogs. More are planned

In addition, we also have a new series of "Virtual Bike Ride" DVDs for use on upright bikes. "The Hollywood Hills" DVD is the first in a series of Virtual Bike Rides, and the speed varies from approximately 10 to 20 miles per hour. More are planned.

NOTE: Both of these DVDs - the Maine and the Hollywood Hills -can be effective for those people who like to run on their treadmills.

We should state, of course, that before beginning any new exercise regime, you should consult with your physician.

WHICH HAVE NATURAL SOUND?

In order to give the viewer the complete "Virtual Experience," all of our DVDs have a Natural Sounds soundtrack that was recorded on site in the country visited. This is a Stereo (many are in Dolby Stereo) soundtrack with all the natural sounds you would hear if you were actually walking in that locale. Depending on the location, you'll hear birds, ocean waves, wind, dogs barking, rushing water in streams, traffic noise, and people speaking in their native tongues as you pass them. Some of our earlier DVDs, in addition to a natural sounds soundtrack, also have a music track with upbeat music suitable for walking on your treadmill. Several years ago, we surveyed our customers and found that they preferred the Natural Sounds soundtrack, so our most recently filmed DVDs now only feature a Natural Sounds soundtrack.

Our new River Cruise Series DVDs only have a music track.

WHAT IS YOUR RETURN POLICY?

Because our DVDs are not traditional travel videos, we ask that before ordering your first DVD from us, you read the complete description and watch the online video clips from that DVD.

If after reading about and watching the online video, you're not completely sure our Virtual Experience DVDs are what you're looking for, why not order just one DVD to see how you like our product? You can always order more DVDs later (and over 60% of our customers do come back to order more DVDs!) Please do not order multiple DVDs as your first order unless you are certain that you understand what to expect from our DVDs.

Please understand that our DVDs are not traditional travel videos. They are Virtual Experience DVDs which attempt to give the viewer a "like being there" experience. They have no narrator, just the natural sounds you'd hear if you were walking in that location. A few of the early DVDs also have an upbeat music track suitable for walking. Exception: The new River Cruise DVD Series only have Stereo music tracks.

We have attempted to thoroughly and accurately describe each one of our DVDs on its own separate webpage with an average of 700 words of text description and 30+ still captures from the DVD itself. We also have video clips of each of our DVDs to view online before ordering. In addition, details of each DVD, including the speed in miles per hour in which it was filmed is listed.

Our DVDs are filmed with professional state-of-the-art High Definition Television cameras (US Standard - NTSC), edited on state-of-the-art editing systems, and duplicated on professional equipment to the highest standards. Our DVDs are in Standard Definition (most are in widescreen) and encoded for Regions 1, 2, and 4.

RETURN POLICY: If you order one DVD and you find that it is not everything we've promised, we will be happy to accept the return of One DVD and refund your payment in full. Sorry but we can not accept more than one returned DVD from a customer.

DEFECTIVE DVDS: We will replace any DVD that is defective. We do use automated testing and verification of every DVD before it is shipped so our replacement rate is extremely, extremely low. You can be assured that your DVD will play in your DVD player.

However, if the DVD you receive will not play properly, please try it first in another DVD player or computer. If it still doesn't play, please contact us, and we'll send you a replacement.

WHY DO YOU ONLY ACCEPT PAYPAL FOR INTERNATIONAL ORDERS?

WHY CAN'T I SEND A MONEY ORDER?

Our bank charges $18.00 to convert other currencies to US dollars - any amount - any currency. Paypal handles the currency conversion with no additional charges or commissions. Therefore, we cannot accept cash, checks, or money orders from International Customers. Sorry.

I DON'T HAVE A TREADMILL...

CAN I USE THIS DVD WITHOUT EXERCISE EQUIPMENT?

Yes, although these Virtual Walk and Bike Ride DVDs were primarily designed for people to use while exercising, other customers have purchased our DVDs to either re-live past trips or as a way to introduce themselves to a locale of a future visit. These customers tell us that our Virtual Experience DVDs give them a perspective that traditional travel DVDs could never create.

For example, our Village Virtual Walk Series, takes the viewer on a tour through numerous villages in the Cotswolds, Oxfordshire, Provence, Italy, and Greece.

And our new River Cruise Series is specifically designed to be viewed without exercise equipment.

WILL THESE WORK FOR PEOPLE WITH MOBILITY ISSUES?

Yes!

In fact, many of our customers who have mobility issues and are no longer able to travel have purchased our DVDs. These Virtual Experience Videos can be used to "re-live" a memorable vacation or visit a new destination in a unique way.

One customer recently emailed us, "I love these walking tours! I am house bound now and unable to travel. With these DVD's I am now traveling around the world from my Treadmill. They are so good! I feel transported to these places. They are so wonderful! I have purchased many of their tours and I promise you will not be disappointed! Every one them is good. I am so grateful to the folks that made these DVD's. Thank you so much! Susan"

Another customer emailed us, "THANK YOU AND YOUR FAMILY FOR MAKING THESE VIDEOS. I HAVE BEEN ABLE TO TAKE MY ELDERLY GRANDMOTHER ON VIRTUAL WALKS TO DISTANT LANDS THAT SHE WOULD NEVER HAVE BEEN ABLE TO GO BUT HAS ALWAYS DREAMED OF. THE QUIET MOMENTS OF DISCOVERY THAT SHE AND I HAVE SHARED DURING OUR EXPLORATION OF NEW LANDS IS A WONDERFUL GIFT. SHE LOOKS LIKE A CHILD WITH A BRIGHT WORLD AHEAD OF HER. I’M HONORED I CAN HELP FULFILL A DREAM OF HERS. I THANK YOU AND YOUR FAMILY FOR HELPING TO MAKE IT POSSIBLE. NEWEST EAGER FAN, KIMBERLY W."

We strive to create a quality product that can be used and enjoyed by people of all ages and physical conditions.

WHY DON'T YOU ACCEPT CREDIT CARDS?

You've probably read about big websites like Yahoo, Adobe, JPMorgan Chase, Home Depot, and Target who have all been recently hacked and, in some cases, had customers' credit card information stolen. We're a small company with none of the security resources that the big companies can afford.

Therefore, to guard against YOUR CREDIT CARD INFORMATION BEING STOLEN, we do not take or handle that information in any way. The ONLY INFORMATION that you share with us is 1. the DVD Titles you wish to order and 2. your email address and NEVER sell or share your email address.

So when it is time to pay for your order, you are TRANSFERRED FROM our website OVER TO Paypal's website, and with its enormous resources it is the safest way for you to pay us for your order.

MUST YOU HAVE AN ACCOUT WITH PAYPAL?

I DON'T HAVE AN EXISTING PAYPAL ACCOUNT.

You DO NOT have to have or even create a Paypal account in order to purchase our DVDs. You may sign into Paypal as a "Guest" and use a credit card one time for just that order. Paypal does not store or keep your credit card on file when you sign in as a "Guest."

With that said, if you would prefer not to use Paypal, and if you're located in the US, you can us a check or money order. Click Here to print out the order form to use. Sorry, but for International orders, we only accept Paypal.

TO WHICH COUNTRIES DO YOU SHIP?

DO YOU SHIP WORLDWIDE?

Other than the USA and Canada, we only sell and ship our DVDs to Western European countries which includes, of course, the United Kingdom. We also ship to Australia.

WILL YOUR DVDS PLAY ON MY EUROPEAN PLAYER?

WHICH FORMAT ARE THEY?

All of our DVDs are NTSC and not PAL format. Before ordering, please make sure that your DVD player is an International Format and will play American DVDs. They are encoded for Region 1, Region 2, and Region 4 only. We frequently sell to European and Australian customers and they have never told us that our DVDs would not play in their players.

PLEASE CONSIDER if one of our HD Downloads might work for you. The Download will be almost instantaneous (it takes less than 20 minutes) and there will be no Customs or Shipping Charges. And we even have a FREE 8 MINUTE SAMPLE DOWNLOAD for you to try out by clicking here.

WHY DOES IT TAKE SO LONG FOR YOUR DVDS TO ARRIVE IN EUROPE OR THE UK?

HOW LONG DOES IT TAKE YOU TO SHIP MY DVDS?

Although we usually ship your DVD order the same day that we receive payment, it sometimes takes weeks for our DVDs to arrive in other countries. We've been told that the delay is usually due to Customs. DVDs are often given particular scrutiny by Customs officials.

PLEASE CONSIDER if one of our HD Downloads might work for you. The Download will be almost instantaneous (20 minutes) and there will be no Customs or Shipping Charges. And we even have a FREE SAMPLE DOWNLOAD for you to try out and see if they will work for you.

For the Free Test Download, please click here.

WHAT ELSE DOES YOUR COMPANY DO?

Our High Definition Video footage has been utlized in numerous Documentaries, Movies, Commercials, and Soap Operas on the BBC, ABC, CBS, NBC, PBS, A&E, the History Channel, the Biography Channel, the Canadian Broadcasting Corporation, and even Netflix and Hulu.

While in Europe, Turkey, and Egypt filming our Virtual Walks, Jogs, and Cycling Scenery Videos, we also make time to film tripod High Definition Footage which we license to TV Networks, Motion Picture Studios, and Production Houses in the United States and Europe.

Our High Definition Video footage has been a major part of numerous documentaries such as "Angels & Demons Decoded," a two-hour special which aired on the History Channel. And Papa John's, among others, has utilized a number of our company's unique Rome Background Plates for a national pizza commercial. Most recently, our High Definition video footage of Paris was used on CBS's "The Young and the Restless" and our High Defintion video footage of Rome was licensed to "The Ellen Show."

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